Haygain Warranty

Haygain Hay Steamers

Warranty Coverage

Your Haygain Hay Steamer includes a 1-year warranty covering the repair or replacement of the steamer or its components. This includes all required parts and labour. All repairs and replacements are at the discretion of Haygain.

Please ensure you read the warranty terms and exceptions below.

Terms of Warranty

• Effective from the date of delivery.
• Proof of purchase (e.g., order confirmation or invoice) is required. Without this, service charges may apply.
• Repairs are typically completed at an authorised service centre by Haygain or its representatives.
• Steam generator replacements are free of charge. If a part is no longer available, an equivalent functional part will be provided.
• Warranty period is not extended by any repair or replacement.
• The warranty is not transferable.

Exceptions to the Warranty

• Normal wear and tear
• Accidental damage
• Blockage removal
• Use of non-Haygain-approved parts or accessories
• Alterations or modifications after purchase
• Repairs or installations by unauthorised parties
• Lack of maintenance as per the manual
• Misuse or negligence, including:

    o Use in unsuitable environments
    o Use of dirty water
    o Running the generator dry
    o Insufficient descaling
    o Foreign objects in the generator/manifold
    o Operating the unit when frozen

• 1-year warranty on the boiler itself (without accessories)
• Prerequisite: Leakage due to
• weld seams or
• Material defects (stainless steel)

• Damage caused by lack of maintenance (e.g. severe calcification) is not covered by the warranty, even within the first 2 months
• The same applies to pollution caused by contaminated water

• 1-year warranty on:
• Heating elements
• Thermostate
• Other electrical components

• No damage due to improper use or lack of maintenance (e.g. limescale deposits that impair function)

• Gaskets
• Washers
• Round washer between plastic front panel and stainless steel filler neck
• Black plastic housing
• Timer knob
• Element
• Thermofuse

Haygain Forager Slow Feeder

Warranty Coverage

The Haygain Forager is covered by a 1-year warranty, including replacement of the unit or its parts. Please note: Regulators are consumables and not covered under warranty. All replacements are at Haygain’s discretion.

Terms of Warranty

• Effective from the delivery date.
• Proof of purchase is required for claims.
• If a part is unavailable, a suitable replacement will be provided.
• Warranty period is not extended by any replacement
• The warranty is not transferable.

Exceptions to the Warranty

• Normal wear and tear
• Accidental damage
• Use of non-Haygain-approved parts or accessories
• Alterations or modifications after purchase

Haygain StableGraze 

Haygain ComfortStall Equestrian Flooring Warranty - Type 1 Material and Professional Fitting

Issued by FS Animal Health LLP T/A FS Animal Health for Haygain ComfortStall fitted on or after January 2024 and installed in conjunction with Haygain ComfortStall Certified Installers

 Limited Warranty – 6-Year Coverage

This Limited Warranty ("Warranty") applies exclusively to the ComfortStall equestrian flooring system ("the Product") supplied and installed by FS Animal Health which is a trading name of FS Animal Health LLP (“FS Animal Health”) or its authorized agents, and is valid for a period of six (6) years from the date of installation, subject to the terms and conditions detailed below.

1. Warranty Scope and Coverage

1.1 Headline Warranty Duration

Subject to the terms below, FS Animal Health warrants that the ComfortStall flooring system, when installed in accordance with approved procedures and used under intended equestrian conditions, will remain free from material defects in workmanship and manufacturing for a period of six (6) years.

Note: Any successful warranty claim does not extend or re-date the warranty from its original installation date.

The warranty is not transferable.

2. General Warranty Terms and Conditions 

The Warranty is valid only when all of the following conditions are met:

2.1 Approved Installation

• The Product must be installed and completed by Haygain ComfortStall contractors who have been formally approved and certified by FS Animal Health.
• Any installation, maintenance, or repairs by unauthorised parties automatically invalidates the Warranty.
• The fitted flooring must be registered by email to info.uk@fsah.com within seven (7) days of installation and completed by the fitting company prior to use.

Important: Where an independent fitting company is used — whether recommended by FS Animal Health or Haygain, or otherwise — the contract for these services will be between the customer and the fitting company. FS Animal Health accepts no liability for workmanship, damages, or delays relating to installation. Any warranty claims or complaints about the fitting service must be addressed directly with the fitting company.

2.2 Permitted Usage

• The Product must be used solely as a stable flooring system for equestrian use in stalls, loose boxes, or similar enclosures designed for horses.
• The flooring is designed for use by horses only (shod and unshod) and human foot traffic associated with routine equine care. No other animal species or vehicular traffic may use the surface.
• The stall must allow for free, unencumbered movement of the horse. 
• No items exceeding 90kg in static weight may be stored on the floor surface for more than 1 hour per 24-hour period.

2.3 Prohibited Use

The flooring must not be subjected to:

• Motorized or manual wheeled vehicle traffic, including trolleys with rigid casters.
• Prolonged tethering of horses in one place
• Storage of heavy or sharp-edged tools, equipment, or feeders that may puncture or abrade the surface.
• Exposure to flame, extreme heat sources, or prolonged UV exposure from artificial sources.

3. Component-Specific Warranty Terms - where there is any contradiction between these and the General Terms and Conditions, these will take priority.

3.1 IronClad™ Top Cover

• Covered under this Warranty for a full period of six (6) years from date of purchase, against normal wear and tear under equestrian use conditions.
  Exclusions:
• Damage from sharp objects (e.g., nails, cleats, studs, spurs, pitchforks).
• Excessive abrasion from unapproved equipment (metal rakes, shovels, pressure washers, mechanical sweepers).

3.2 ComfortStall Precision Foam Layer

• Covered under a limited Warranty for a period of two (2) years from date of purchase.
  Exclusions:
• Damage or degradation caused by rising damp, water ingress from below, or poor drainage/substrate failure.
• Compression damage from prolonged load-bearing beyond specification.

3.3 ComfortStall Perimeter Sealant

• Sealant applied to edges and seams is covered for six (6) months from date of purchase.
• Resealing must occur at six-month intervals to maintain the hygienic seal.
• Resealing is considered part of routine maintenance and is not covered beyond the initial 6-month Warranty.
• Excessive abrasion from unapproved equipment (metal rakes, shovels, pressure washers, mechanical sweepers).

4. Care and Maintenance Requirements

To maintain the validity of the warranty, the following care points must be observed:

4.1 Cleaning

• The flooring must be cleaned a minimum of once every two (2) weeks using only FS Animal Health–approved cleaning equipment and chemical agents.
• Water temperature must not exceed 60°C, and washing must not exceed 100 PSI at a minimum of 12” distance.

4.2 Bedding Management

• Bedding materials must be removed and managed using rubber matting-compatible tools (e.g., looped-tine forks, plastic-tined forks, rubber-tipped brooms).
• Use of metal tools, shovels, or tools with sharp tines may void the Warranty.

4.3 Inspections

• Routine inspections should be carried out monthly for wear, damage, or lifting at seams.
• Issues must be reported to FS Animal Health within 7 days of detection.

FS animal health may require proof of your compliance with the above conditions before accepting your warranty claim.

5. Exclusions and Limitations

5.1 Responsibility for Safe Use and Environment

To the extent permitted under applicable law, FS Animal Health, Haygain, and their affiliated installation partners accept no liability for any injury, trip hazard, harm to horses, humans, equipment, or other animals that may arise from use of the ComfortStall flooring system, whether or not the Product is later deemed defective.

It is the sole responsibility of the client or facility owner to:

• Conduct a full risk assessment prior to use of the flooring.
• Inspect and approve the environment in which the flooring is installed.
• Ensure that any person or animal interacting with the installed flooring does so under supervision and at their own risk.

Use of the Product indicates the client’s full acceptance of its installation and suitability for the intended equestrian environment. No warranty claim will be accepted for injuries or damage resulting from slips, trips, falls, unexpected animal behaviour, or use in environments not reasonably maintained by the client.

5.2 This Warranty does not cover the following:

• Improper or unauthorised installation, modification, or repair of the system.
• Damage caused by abuse, neglect, vandalism, fire, flood, or pest infestation.
• Use in unventilated, damp, or unsanitary environments leading to mould, mildew, or rot.
• Colour fading, cosmetic wear, or appearance-based complaints not affecting performance.
• Any consequential or incidental damages of any nature whatsoever, including loss of use or business disruption.

6. Claims Process

To initiate a claim under this Warranty:

• Provide written notice to FS Animal Health by email (info.uk@fsah.com) or post within 7 days of discovery of the defect.  Your continued use of the products after you become aware of a defect may lead to further issues which will affect the validity of your claim so you should discontinue use as soon as you become aware of a problem.
• Include:
• Proof of purchase and installation certification.
• Photos of the alleged defect.
• Description of conditions of use and cleaning regime.

FS Animal Health reserves the right to inspect the site or request additional documentation before accepting any warranty claim.

7. Remedies and Discretion

At its sole discretion, FS Animal Health may:

• Repair or replace the defective component.
• Provide a pro-rata refund based on the remaining useful life of the Product.
• Decline the claim if the issue is determined to result from improper use, failure to meet maintenance conditions, or installation not in compliance with FS Animal Health standards.

8. Governing Law

This Warranty shall be governed in accordance with the laws of England and Wales and any claims or disputes regarding this warranty will be subject to the jurisdiction of the English courts.
No third-party rights are conferred under this Warranty.

9. Additional Notes

• This Warranty applies only to installations within the United Kingdom, unless otherwise agreed in writing.
• A supplementary Extended Care and Maintenance Guide is provided at the time of installation and forms part of the Warranty documentation.

Haygain ComfortStall Equestrian Flooring Warranty - Type 2 Material Supply Only (excluding fitting)

• Damage or degradation caused by rising damp, water ingress from below, poor drainage, unsuitable substrates or installation defects.
• Compression damage from prolonged load-bearing beyond specification.
• Damage resulting from failure to install the foam layer in accordance with the supplied installation instructions.

• Improper installation, modification, repair or alteration of the system.
• Failure to follow the supplied installation instructions.
• Unsuitable subfloors, inadequate base preparation, poor drainage, structural movement or moisture ingress.
• Damage caused by abuse, neglect, vandalism, fire, flood or pest infestation.
• Use in unventilated, damp, or unsanitary environments leading to mould, mildew, or rot.
• Colour fading, cosmetic wear, or appearance-based complaints not affecting performance.
• Any consequential or incidental damages of any nature whatsoever, including loss of use or business disruption.

• Proof of purchase.
• Photos of the alleged defect.
• Description of installation method, conditions of use and cleaning regime.
• Any photographs or records available from the installation process.

• Repair or replace the defective component, or supply a replacement component, at its sole discretion.
• Provide a pro-rata refund based on the remaining useful life of the Product.
• Decline the claim if the issue is determined to result from improper use, failure to meet maintenance conditions, installation not carried out in accordance with the current Haygain ComfortStall installation instructions, unsuitable substrates, inadequate drainage, moisture ingress, structural movement, site conditions or poor workmanship.

FS Animal Health

Omega House
Hazleton Interchange
Lakesmere Road
Horndean
PO8 9JU
UK

📧 Email: info.uk@fsah.com

📞 Tel: +44 1730 716084