Privacy policy
Welcome to the FS Animal Health LLP Privacy Notice
This information has been produced to help you understand everything you need to know about the way FS Animal Health LLP collects, uses, and shares personal data, what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon. We’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
FS Animal Health LLP takes its responsibility for protecting your data very seriously. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.
Who is the Data Controller?
We are FS Animal Health LLP.
Registered Address: Omega House, Hazleton Interchange, Lakesmere Road, Horndean, PO8 9JU
Registration Number: OC360161
In this document FS Animal Health LLP may be referred to as “we”, “us”, or “our”.
What Kinds of Personal Data do we Process?
| Types of People | Categories of Data |
|---|---|
| Employees | Name, address, DOB, telephone, email address, usernames, work experience, education history, NI number, passport details, driving license, vehicle registration, bank details, health info, gender, pension ID, tax info, visa docs, national ID, criminal background checks, NOK info, job title, IP address, religion, trade union |
| Professional contacts | Name, email address, telephone, home address, bank details |
| Customers | Name, DOB, email, telephone, home address, bank details, IP address, gender |
| Suppliers | Name, email address, telephone, home address, bank details |
| Job applicants | Name, DOB, email address, home address, telephone, CV details |
Special Category Personal Data
We may process the following types of special category personal data, under the included lawful basis:
| Data Category | Relating To | Lawful Basis |
|---|---|---|
| Religious or philosophical beliefs | Employees | Employment and social law |
| Trade union membership | Employees | Employment and social law |
| Health information | Employees | Provision of health or social care |
Lawful Basis Explained
- Employment and social law: Necessary to carry out our obligations in employment, social security, and protection law.
- Provision of health and social care: Necessary for preventive or occupational medicine, or management of healthcare systems and services.
Why do we collect Personal Data?
Legal Obligations
- To provide for our financial commitments, or to relevant financial authorities.
- To comply with regulatory requirements.
- To carry out required business operations and due diligence.
- To cooperate with authorities for reporting criminal activity or preventing fraud.
- To investigate claims, insurance, harassment, or discrimination matters.
Legitimate Interests
- To provide goods and services requested.
- To inform people of other goods, services, or offers of interest.
- To send updates, feedback requests, or surveys.
- To notify of service or product changes.
- For statistical analysis, market research, and understanding our customer base.
- To improve our website and enhance security.
- To protect our assets and manage staff.
Where do we obtain Personal Data?
We may collect directly from you, from online forms, or representatives. We may also collect from:
- Public sources such as LinkedIn, social media, recruitment sites
- Systems that automatically gather data when you visit our website
- Third-party organisations for service delivery or marketing
Who do we share Personal Data with?
We may share with:
- Group companies
- Service providers and business partners
- Marketing agents
- Authorities where legally required
Data Storage & Retention
We do not transfer personal data outside the EU. We retain data only as long as necessary to meet legal, contractual, or business obligations.
Your Rights
- Access: Confirm what data is held and how it’s processed.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Objection: Object to certain processing activities.
- Complaint: Raise complaints with us or your data protection authority.
Contact Details
FS Animal Health LLP
Lionel Kilbey
Omega House, Hazleton Interchange, Lakesmere Road, Horndean, PO8 9JU
Tel: 0049 2261 8162 60
Email: info.uk@fsah.com
Data Protection Officer
Ametros Group Ltd, Lakeside Offices,
Thorn Business Park, Hereford, HR2 6JT
Privacy Policy for the use of our WhatsApp chatbot and WhatsApp services
1. General information on using WhatsApp
We use WhatsApp for customer communication, to send out the latest information and offers, and for customer support. We also offer a WhatsApp chatbot for certain events or services.
This is implemented via the official WhatsApp Business API in conjunction with the technology provider Superchat (SuperX GmbH, Prenzlauer Allee 242-247, 10405 Berlin, Germany, hereinafter referred to as “Superchat”).
The primary data processing takes place on servers in Frankfurt am Main, Germany, meaning that processing occurs within the EU and in accordance with the standards of the General Data Protection Regulation (GDPR).
2. Categories of data processed
When you use our WhatsApp chatbot, we process the following personal data:
● Your telephone number
● Your WhatsApp profile name
● Your first name (if available)
● Your communication and interaction data within the chat
● Your click behaviour within the chat
● Publicly available information from your social media profiles (where relevant)
● Your browsing behaviour on our website
● Other data you enter during the chat interaction
● Technical log data (IP address, browser used, etc.)
Further details on data processing by WhatsApp itself can be found in the WhatsApp Privacy Policy: https://www.whatsapp.com/legal/#privacy-policy.
3. Legal basis for data processing
The processing of your personal data is based on different legal grounds depending on the context:
● Art. 6 Abs. 1 lit. a DSGVO – Consent:
If we process your data to send you information or marketing communications via WhatsApp, we will only do so with your explicit consent. You can give your consent via the chat by selecting the “START” button. You can withdraw your consent at any time by sending “STOP” in the chat.
● Art. 6 Abs. 1 lit. b DSGVO – Performance of a contract or initiation of a contract:
If you use WhatsApp for customer service or contract processing (e.g. for support enquiries or order processing), your data will be processed for the purpose of fulfilling a contract or taking steps prior to entering into a contract.
● Art. 6 Abs. 1 lit. f DSGVO – Legitimate interest:
In certain cases, processing may be based on our legitimate interest in effective customer communication. This applies, for example, when we analyse how our chatbot is used in order to improve it.
● § 25 Abs. 1 TTDSG – Consent for cookies or device access:
Where the processing involves tracking technologies such as cookies or device fingerprinting, this will only take place with your specific consent in accordance with Section 25(1) of the TTDSG. You may withdraw this consent at any time.
4. Retention period and data deletion
We only store your data for as long as is necessary for the respective processing purposes:
● If you withdraw your consent (by selecting “STOP” in the chat), your personal data will no longer be used for the WhatsApp service and will be anonymised.
● Chat histories are deleted after 12 months at the latest, provided there is no legal obligation to retain them.
● If the data is required for the performance of a contract, it will be stored in accordance with the statutory retention periods, in particular Section 147 of the German Fiscal Code (AO) (6 years) or Section 257 of the German Commercial Code (HGB) (10 years).
5. Data sharing and potential transfers to third countries
Your telephone number and communication data will be shared with the following companies when you use WhatsApp:
5.1 Processing within the EU (Germany)
Your data is primarily processed on servers in Frankfurt am Main, Germany, which are hosted by Superchat. This means that your data is processed within the EU and is subject to the high data protection standards of the GDPR.
5.2 Possible transfer to third countries (in particular the USA)
Although the data is primarily processed within the EU, it may be transferred to third countries (in particular the USA) in the following cases:
● Support enquiries or system maintenance by Superchat, Inc.
If technical support from Superchat is required, staff at Superchat, Inc. in the USA may access personal data.
● Data transfer via WhatsApp to Meta (USA)
WhatsApp Ireland Limited processes the data within the EU, but may transfer data to Meta Platforms, Inc. (USA).
5.3 Data protection measures for transfers to third countries
If data is transferred to the USA, the following safeguards are in place:
● EU-US Data Privacy Framework: Superchat participates in the new EU-US Data Privacy Framework, which ensures an adequate level of data protection.
● EU Standard Contractual Clauses (SCCs): Superchat and WhatsApp use the European Commission’s Standard Contractual Clauses to ensure a level of data protection that complies with the GDPR.
6. Withdrawal and data subjects’ rights
You have the right to:
● To withdraw your consent at any time (by typing “STOP” in the chat or by email info.uk@fsah.com
● To obtain information about your stored data in accordance with Article 15 of the GDPR.
● To request the rectification of inaccurate data in accordance with Article 16 of the GDPR.
● To request the erasure of your data in accordance with Article 17 of the GDPR, provided that there are no legal obligations to retain the data.
● To request the restriction of processing in accordance with Article 18 of the GDPR.
● To object to data processing in accordance with Article 21 of the GDPR if it is based on our legitimate interests.
Please send any enquiries regarding your data protection rights to the following email address: info.uk@fsah.com
7. Changes to the Privacy Policy
We reserve the right to amend this privacy policy at any time to bring it into line with new legal requirements or changes to our WhatsApp services. You can find the latest version at Privacy policy
